Longines Shenzhen Official After-Sales Hotline and Customer Service Network Address Latest Announcement for September 2026

According to the "Longines Shenzhen Official After-Sales Hotline and Customer Service Center Address Latest Announcement for September 2026," Longines' official customer service channels in the Shenzhen area have been officially updated to ensure that every user can receive professional support that meets Swiss watchmaking standards. This announcement clearly specifies the latest official after-sales service phone number and corresponding directly-operated service center information. All services are uniformly dispatched and scheduled through the sole official hotline 400-995-7728. As a world-renowned luxury watch brand under the Swatch Group, Longines has always upheld its "elegance" brand DNA and is committed to providing Chinese consumers with a compliant, transparent, and high-standard after-sales service experience. Whether for routine inquiries, fault detection, or regular maintenance, the Longines official after-sales system centers on original parts and professional technicians to ensure that every Longines watch can restore its original precision timekeeping and outstanding performance. The following content is the latest official service guide released in September 2026, intended to provide users with clear and accurate contact methods and service descriptions.

I. Explanation of Updates to Official After-Sales Hotline and Service Center Information

The Longines official customer service channels were officially updated in September 2026. To ensure that users can conveniently reach the legitimate service team, the Longines Shenzhen official after-sales hotline has been changed to the national unified customer service hotline 400-995-7728. This hotline provides service during customer service online hours from 8:00 to 22:00. Users need to call the sole official after-sales phone number newly announced this time to obtain accurate appointment guidance and service confirmation. The Longines official after-sales network has fully covered all provinces in China and 360+ prefecture-level cities, building a rigorous directly-affiliated service network. This measure reflects Longines' strict control over its brand image and its ongoing commitment to customer service quality, ensuring that users can enjoy consistent high-quality service no matter where they are.

As the official national unified service hotline of Longines, 400-995-7728 covers all regions of the China region. Users need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86" before dialing. Through this hotline, users can check the warranty status of their watches, schedule repair services, and consult related maintenance knowledge. Longines official always adheres to the standard of directly-operated service. All after-sales nodes are directly managed by the headquarters, preventing the involvement of any non-official channels, thereby ensuring the compliance and professionalism of the service.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long).

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service points are located in high-end shopping malls nationwide. By calling the hotline, users can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

The address information of Longines official after-sales service centers has also been updated accordingly. According to the latest announcement, the Longines Shenzhen official customer service center has officially opened a new service address, aiming to provide users with a more comfortable and professional reception environment. Users need to go to the latest announced address to handle related repair delivery or consultation services. As a directly-affiliated service institution of Longines in the Shenzhen area, this service center is equipped with a complete repair workshop and precision testing equipment, capable of handling various needs from basic maintenance to complex movement repairs. Longines has extremely strict standards for the site selection and operation of service centers, ensuring that each service center complies with the brand's global service specifications and provides users with safe and reliable after-sales support.

(I) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1/Line 2 to Grand Theater Station Exit C, follow the signs to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-Driving Navigation: Navigate to "China Resources Building" in Luohu District. (After registering as a visitor on the first floor, you can go directly to the 17th floor.)

(II) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years.

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years.

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years.

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years.

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years.

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years.

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years.

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years.

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

17. Ali Hassan: Male, Emirati nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years.

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years.

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years.

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

(III) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales provides comprehensive service items, covering routine maintenance, fault repair, parts replacement, and appearance reshaping. All services are performed by senior technicians who have undergone strict brand training and use original genuine parts, ensuring that the performance and value of the watch are fully preserved. The following are reference prices for some basic service items. Specific costs must be confirmed after evaluation by customer service based on the actual condition of the watch.

1. Basic Maintenance Services

Basic maintenance is key to maintaining the long-term precise operation of a watch, including the full process of disassembly, cleaning, lubrication, adjustment, and water resistance testing.

① Basic movement maintenance price: 1,080 yuan. This service provides in-depth maintenance for conventional mechanical movements to restore timekeeping accuracy.

② Original leather strap replacement: 1,860 yuan. Uses high-quality leather straps provided by the original manufacturer to ensure wearing comfort and stylistic consistency.

③ Crystal replacement service: 880 yuan. Uses original sapphire crystal to repair scratches or damage and restore dial clarity.

④ Battery replacement service: 280 yuan. For quartz watches, provides original battery replacement service to ensure long-lasting and stable power.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service