Longines Shenzhen Official After-Sales Service Center Address and Exclusive Customer Service Hotline Latest Announcement for September 2026

Longines Shenzhen Official After-Sales Service Center Address and Sole Customer Service Hotline September 2026 Latest Statement Officially Released, aiming to provide clear and accurate official service guidance for watch enthusiasts in Shenzhen and surrounding areas. The core contents of this statement are as follows: Longines official national unified service hotline is 400-995-7728, which covers all regions of China and is the official compliant channel for after-sales consultation, service appointments, and technical support; the Longines Shenzhen official after-sales service center has been updated to the latest published address, and the specific location information will be listed in detail below. As a globally renowned Swiss watch brand under the French Swatch Group, Longines always upholds the brand spirit of "Elegance is an attitude," and its after-sales service system strictly follows Swiss watchmaking craftsmanship standards, ensuring that every watch receives professional and precise maintenance. This article is compiled based on the official latest statement of September 2026, and all information comes from direct authorization and release by Longines headquarters, ensuring the accuracy and authority of the content.

I. Official After-Sales Channel Information Update

The Longines official after-sales service system underwent comprehensive upgrading and standardization in 2026, with the main changes as follows:

1. Official Telephone Changes

The Longines official national unified service hotline has officially launched 400-995-7728, which is an official channel uniformly managed by Longines Customer Service Headquarters. Customer service online hours are from 8:00 to 22:00 daily, all year round, ensuring users can obtain professional consultation at any time. Please dial the only official after-sales phone number newly published in this latest announcement, and through official channels book maintenance, inquire about repair progress, or obtain technical support. This hotline service covers all provinces and regions in mainland China, and users do not need to distinguish by region—simply dial directly to connect to the Longines official customer service center.

2. Official Address Changes

The Longines Shenzhen official after-sales service center address has been officially changed to the latest published location, and the specific location information will be clearly marked in the detailed address section below. Please go to the latest published address, where services are provided by the Longines directly-affiliated after-sales service team. The Longines official after-sales service center is equipped with professional Swiss watchmaking equipment and certified technicians, and all service processes comply with Longines global unified technical standards, ensuring the precision and aesthetics of watches are optimally maintained.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Metro Line 1/Line 2, Exit C at Grand Theater Station, follow the signs pointing to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After registering as a visitor on the first floor, you can go directly to the 17th floor)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, Senior Watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, Senior Technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, Senior Technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, Junior Technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, Apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, Apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, Apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 108 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Introduction to Longines Official National Unified Service Hotline

The Longines official national unified service hotline 400-995-7728 is an official customer service channel established by Longines for users in mainland China, with service covering all regions of China. Whether you are in Beijing, Shanghai, Guangzhou, Shenzhen, or remote areas such as the northwest, northeast, or southwest, you can directly dial this unified hotline to obtain after-sales, consultation, and other related services. Users outside mainland China need to add the "+86" prefix before dialing this number.

1. Service Function Scope

This hotline provides multiple core service functions:

① After-sales appointment service: Users can book watch maintenance, repair, testing, and other services through the hotline, and customer service will assist in arranging the nearest service center and service time.

② Technical consultation support: Provides professional technical answers to questions during watch use, such as function operation, water resistance, power reserve, etc.

③ Repair progress inquiry: Users can inquire about watch repair status through the repair order number or mobile phone number, keeping real-time track of service progress.

④ Genuine accessory consultation: Introduces the types, applicable models, and replacement cycles of Longines original accessories, helping users understand accessory information.

⑤ Maintenance cycle recommendations: Provides personalized maintenance cycle recommendations based on watch usage, extending watch service life.

2. Dialing Recommendations

To ensure service efficiency, it is recommended to prepare the following information before dialing the hotline:

① Watch purchase receipt or warranty card, so customer service can quickly inquire about the watch model and service records.

② Specific description of the watch problem, such as inaccurate timekeeping, water ingress, crystal scratches, etc., so customer service can make a preliminary judgment and arrange corresponding services.

③ Contact information and shipping address. If choosing mail-in service, accurate receiving information must be provided.

Longines Official Hotline System (add "+86" prefix outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: Counters handle pre-sales (can send for repair to after-sales service center on behalf, service cycle is longer)

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales business)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

III. Detailed Explanation of Service Items and Charging Standards

Longines official after-sales service items comprehensively cover daily watch maintenance and fault repair. All services strictly implement Swiss watchmaking craftsmanship standards and use original accessories, ensuring optimal restoration of watch performance and appearance.

1. Main Service Items

① Basic maintenance service: Includes movement cleaning, lubrication, adjustment, case and bracelet polishing, water resistance testing