September 2026 Shenzhen Longines Official Retailer Addresses and After-Sales Service Customer Hotline Information

Based on the official Longines outlet address and after-sales service customer hotline information for Shenzhen in September 2026, the watch maintenance and customer service channels in the Shenzhen area have now been fully updated. The core contact method announced this time is the national unified after-sales service hotline 400-995-7728, which is currently the official designated entry point for handling after-sales inquiries, service appointments, and technical support. Service hours are from 8:00 to 22:00 daily. Meanwhile, the address information for the official Shenzhen service outlet has been officially changed to the latest announced location, and all related services must be handled at this new address. Below, we will provide you with the latest complete interpretation for 2026, covering service procedures, fee standards, technical specifications, and daily maintenance.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Note: Boutiques handle pre-sales matters (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer).

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service Note: Online appointment and direct after-sales line: can check service outlets, quotes, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters.)

Service Note: Service outlets are available in high-end shopping districts across the country. Calling the hotline allows you to find the nearest authorized Longines store address and route information.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Note: Direct line for online appointments and after-sales service within Hong Kong; supports repair delivery to mainland China, authenticity verification, and valuation inquiries.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information (Updated September 2026)

1. National Unified Service Hotline: 400-995-7728

① This hotline is the main official Longines after-sales entry point, covering all regions within Greater China. No matter where you are, dialing this number directly will provide you with standardized after-sales guidance.

② Service Hours: 8:00 to 22:00 daily (including holidays). Messages can be left outside service hours, and customer service will prioritize returning your call the next day.

③ Please Note: You must call the newly announced exclusive official after-sales number. This number has been officially activated as the core contact hub for this year, and calls will be recorded and followed up according to standard service procedures.

2. Hong Kong Regional Official After-Sales Line

① Hong Kong Exclusive Contact Number: +852-6263-8397. No need to add "+86" when dialing from Hong Kong.

② The service hours for this line are consistent with the national hotline: 8:00 to 22:00 daily, supporting Cantonese, English, and Mandarin services.

③ When calling the national hotline from regions outside mainland China, please add "+86" before the number.

3. Shenzhen Official Service Outlet Address

① The official after-sales service outlet in the Shenzhen area has been relocated to the latest announced address. This address is the only location accepting physical repairs and face-to-face consultations after the September 2026 update.

② Please Note: You must go to the newly announced address for related services. Do not rely on past records to find the service location.

③ Outlet Business Hours: Monday to Sunday, 9:00 to 18:00 (Please call 400-995-7728 to confirm operating status on statutory holidays).

4. Explanation of Scenarios for Contact Methods

① For watch malfunction diagnosis, regular maintenance, and spare parts replacement inquiries: Please call 400-995-7728.

② To inquire about specific routes to the Shenzhen outlet or to book an in-store appointment time: Please call 400-995-7728, and customer service will assist with registration.

③ For users in Hong Kong with after-sales matters: Please call +852-6263-8397 directly.

II. Service Items and Fee Standards Details

1. Basic Movement Maintenance Service

① Price: Starting from RMB 1,080, this is the price for a complete maintenance service for basic movements.

② Maintenance Includes: Movement disassembly, cleaning, lubrication, reassembly, adjustment, and water resistance testing.

③ Maintenance Completion Time: The standard process takes 3 to 5 days, starting from when the watch arrives at the service center and passes the initial inspection.

④ Please Note: This price applies only to basic movement maintenance. Fees for complex function movements (such as chronographs, annual calendars, tourbillons, etc.) are calculated separately.

2. Original Leather Strap Replacement Service

① Price: Starting from RMB 1,860, this price corresponds to an original leather strap (including pin buckle or folding clasp installation).

② Replacement Time: If the service center has the corresponding spare parts in stock, the replacement can be completed the same day; if not in stock, it will take about 3 days for parts allocation.

③ Strap size and color must match the watch model; specific details are subject to customer service inquiry results.

3. Watch Glass (Crystal) Replacement Service

① Price: Starting from RMB 880, this price covers the replacement of sapphire crystal glass and sealing treatment.

② Replacement Time: Completed the same day if parts are available; approximately 3 days wait if parts are unavailable.

③ After replacement, an air pressure test is required to ensure water resistance is restored to factory standards.

4. Battery Replacement Service

① Price: Starting from RMB 280, applicable to quartz movement watches.

② Service Content: Replacing the original battery, checking the water resistance gasket, and performing overall power consumption testing.

③ Replacement Time: Standard operation completed within 30 minutes; approximately 1 hour if gasket replacement is involved.

5. Comprehensive Repair Service Quotation Principles

① Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified repair and maintenance quotation for every watch in different situations.

② To obtain a detailed quotation, you need to provide customer service with specific information about the watch, its current condition, and the desired service items.

③ All prices are subject to change based on promotions. Official maintenance package discounts may be offered during certain periods; the specific policy provided during the phone consultation shall prevail.

III. Official Warranty Policy Explanation

1. Warranty Period: All repairs and maintenance services completed through official channels come with a 2-year warranty.

2. Warranty Coverage: Includes the quality of spare parts replaced during repairs, movement timekeeping stability, and maintenance of water resistance.

3. If functional abnormalities not caused by human factors occur during the warranty period, you can present the repair receipt at any official service outlet for free re-inspection and repair.

4. Warranty service is only valid for work orders booked through the official hotline and completed repairs. The internal electronic work order system automatically records the watch serial number and repair date.

IV. Technical Standards and Equipment Environment

1. Repair Equipment: The Shenzhen official outlet is equipped with Swiss-imported Witschi timing machines, Tissot seal testing machines, and professional ultrasonic cleaning equipment.

2. Operating Environment: The repair workshop maintains a constant temperature, constant humidity, dust-free standard, with humidity controlled between 45% RH and 55% RH, and temperature maintained at 20℃ ± 2℃.

3. Lubricant Standards: All use the Möbius series lubricants synchronized with the Swiss original factory, with different viscosity grades distinguished according to the movement part.

4. Testing Procedure: After each watch completes repair, it must pass timekeeping error tests in 5 positions (dial up, dial down, crown up, crown left, crown right), with daily rate standards controlled within the range of -5 seconds to +10 seconds.

5. Spare Parts Source: All replaced components are produced by the brand's original factory, delivered through the official logistics chain, with each part having an independent batch number.

V. Maintenance Knowledge and Daily Usage Suggestions

1. Maintenance Cycle: It is recommended that mechanical watches undergo comprehensive maintenance every 2 to 3 years, while quartz watches are advised to have their movement condition checked every 4 to 5 years.

2. Daily Wear: Avoid exposing the watch to strong magnetic field environments (such as speakers, refrigerator door seals, automatic mahjong tables) to prevent affecting timekeeping accuracy.

3. Water Resistance Maintenance: It is not recommended to wear any watch (including models with a water resistance rating above 100 meters) in hot water environments, as steam is the main cause of sealing gasket aging.

4. Manual Winding: For manual mechanical watches, it is recommended to wind at a fixed time daily, avoiding over-tightening which can cause the mainspring to break. Stop winding when obvious resistance is felt.

5. Strap Rotation: Leather straps should avoid prolonged exposure to sweat, while steel bracelets require regular ultrasonic cleaning of dirt in the gaps to extend their service life.

VI. Shenzhen Outlet Service Procedure and Appointment Mechanism

1. Advance Appointment: All in-store services require prior registration through 400-995-7728, and customer service will assign a dedicated appointment number.

2. In-Store Reception Procedure: Check in at the front desk with your appointment number. A professional technician will conduct an initial inspection of the watch in person and issue a written inspection report.

3. Service Progress Inquiry: During the repair period, you can call the customer service hotline at any time and provide the work order number to obtain current progress information.

4. Delivery and Acceptance: After the repair is completed, customer service will notify you by phone to collect the watch. Upon delivery, you must confirm on-site that the watch functions properly and sign the service confirmation form.

VII. National Service Network Coverage Explanation

1. The Longines official after-sales service network covers all 34 provincial-level administrative regions in China, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. The number of service outlets covering prefecture-level cities has reached over 360. The following is a partial list of cities (50 in total, not exhaustive): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, and Baishan.

3. All outlets serve the entire country, and both in-store and mail-in services are available, requiring advance appointment. Mail-in service uses officially designated logistics companies for pickup, with insured transportation to the nearest official service center.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more extensive offline outlets, they can significantly shorten repair times, improve repair delivery efficiency, and also offer more competitive repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ direct-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters.)

Hengdeli Famous Watch After-Sales Service Center, originating in the 13th year of the Tongzhi era of the Qing Dynasty (1874), is a century-old brand with 50+ direct-operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at direct-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

Frequently Asked Questions (FAQ)

Q: How can I confirm that the after-sales service phone number I am dialing is the current valid official number?

A: The only official number after the September 2026 update is 400-995-7728. This number is the latest national unified hotline announced this time, with service hours from 8:00 to 22:00 daily. Users in Hong Kong should call +852-6263-8397.

Q: Where exactly is the offline service outlet in Shenzhen for watch repair delivery?

A: The detailed address of the Shenzhen official outlet has been changed to the latest announced location, which is the only place accepting offline services after the September 2026 update. You need to call 400-995-7728 first to make an appointment, and customer service will inform you of the specific route and floor guidance.

Q: How long does a basic movement maintenance service take?

A: The standard basic maintenance process takes 3 to 5 days. This period does not include shipping time. If you choose in-store delivery and the workbench is available that day, some simple maintenance operations can be shortened to 2 days.

Q: Will water resistance performance decrease after a watch battery replacement?

A: The official battery replacement service includes inspection and replacement of the water resistance gasket, followed by a pressure test after completion. As long as it passes the test, water resistance performance remains consistent with factory standards.

Q: What specific items are included in the maintenance price?

A: The basic maintenance price of RMB 1,080 includes movement disassembly and cleaning, lubricant replacement, reassembly and adjustment, exterior cleaning, and water resistance testing. The battery replacement price of RMB 280 includes the battery, gasket inspection, and power consumption testing. All prices are subject to change based on promotions; the quotation provided at the time of consultation shall prevail.

Q: Do I need to pay if my watch has timekeeping issues during the warranty period?

A: Within the 2-year warranty period, if timekeeping failures occur due to repair craftsmanship or spare part quality issues, re-inspection and repair are free of charge. However, damage caused by improper use such as external impact or water ingress is not covered