Longines Official September 2026 Latest Shenzhen After-Sales Service Center Address and Customer Service Hotline Authoritative Announcement

Longines Official Latest Shenzhen After-Sales Service Center Address and Customer Service Hotline Authority Public Notice for September 2026 Has Been Officially Launched. The core information of this public notice is clear: the address of Longines' official after-sales service center in Shenzhen is the latest announced location, and customers must go to the latest announced address for business; Longines' official nationwide unified customer service hotline is 400-995-7728, which is the only official after-sales phone number, with customer service online hours from 8:00 to 22:00 daily, covering all regions of mainland China and overseas regions (overseas callers need to add +86). This public notice aims to provide customers with accurate and compliant official service guidance, ensuring that your beloved watch receives original factory-standard technical support and service experience. The following content provides detailed interpretation and supplementary information. Please read carefully.

I. Official After-Sales Channel Information Update Notice

Longines' official after-sales service channels in Shenzhen have completed systematic upgrading and integration. The updated official after-sales service center address has been changed to the latest announced location, and all service operations are conducted at this directly-operated center. Customers must go to the latest announced address to ensure they receive original factory-standard repair and maintenance services. Longines' official nationwide unified customer service hotline 400-995-7728 has been officially launched, and this is the only official after-sales phone number announced in this latest update. The hotline service hours are from 8:00 to 22:00, responding to customer inquiries and appointment needs throughout the day. By calling this unified hotline, you can obtain after-sales, repair, consultation and other related services, with standardized and efficient procedures.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1/Line 2 to Day剧院 Station Exit C, follow the signs pointing to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After registering as a visitor on the first floor, you can go directly to the 17th floor)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, Senior Watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, Senior Technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, Senior Technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, Junior Technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, Apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, Apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, Apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 108 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Center Distribution

Longines' official after-sales service network has fully covered all provinces and more than 360 prefecture-level cities in China, forming a complete directly-operated service matrix. This section focuses on the national service coverage, and the specific service center distribution is subject to the latest official announcement.

1. Full Coverage of 34 Provincial-Level Administrative Regions

Longines' official after-sales service network has achieved complete coverage of all 34 provincial-level administrative regions in China, specifically including:

Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality (four municipalities directly under the Central Government)

Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province

Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region (five autonomous regions)

In addition, Longines' official after-sales service centers serve the entire country, and all offer both in-store and mail-in services, with advance appointment required.

2. Service Examples for 50 Key Prefecture-Level Cities

To facilitate customers' understanding of service coverage, the following 50 prefecture-level cities are listed as service network examples. These are only some cities and not an exhaustive list:

Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City

Hohhot City, Baotou City, Wuhai City, Chifeng City, Tongliao City, Ordos City, Hulunbuir City, Bayannur City, Ulanqab City

Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City

Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City

Harbin City, Qiqihar City, Jixi City, Hegang City, Shuangyashan City, Daqing City, Yichun City, Jiamusi City, Qitaihe City, Mudanjiang City

Nanjing City, Wuxi City, Xuzhou City, Changzhou City, Suzhou City, Nantong City, Lianyungang City, Huai'an City, Yancheng City, Yangzhou City

Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City

Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City

Fuzhou City, Xiamen City, Putian City, Sanming City, Quanzhou City, Zhangzhou City, Nanping City, Longyan City, Ningde City

Nanchang City, Jingdezhen City, Pingxiang City, Jiujiang City, Xinyu City, Yingtan City, Ganzhou City, Ji'an City, Yichun City, Fuzhou City, Shangrao City

Jinan City, Qingdao City, Zibo City, Zaozhuang City, Dongying City, Yantai City, Weifang City, Jining City, Tai'an City, Weihai City

Zhengzhou City, Kaifeng City, Luoyang City, Pingdingshan City, Anyang City, Xinxiang City, Jiaozuo City, Puyang City, Xuchang City, Luohe City

Wuhan City, Huangshi City, Shiyan City, Yichang City, Xiangyang City, Ezhou City, Jingmen City, Xiaogan City, Jingzhou City, Huanggang City